Return & Refund Policy

Effective Date: May 15, 2026

Return & Refund Policy

At Performance Pharma (“Performance Pharma,” “we,” “our,” or “us”), we are committed to providing high-quality research-use-only products. Due to the sensitive nature of our products and to maintain product integrity, all sales are considered final except in the limited circumstances outlined below.

By placing an order through our website, you acknowledge and agree to this Return & Refund Policy.

1. All Sales Are Final

All products sold by Performance Pharma are intended for laboratory and scientific research purposes only and are not intended for human or veterinary use.

To ensure the quality, safety, and integrity of our research products:

  • We do not accept returns for change of mind.
  • We do not accept returns due to ordering the wrong product.
  • We do not accept returns because the product is no longer needed.
  • We do not offer exchanges except where required under this policy.

2. Eligible Refunds or Replacements

We will provide a replacement product or refund if:

  • You received the incorrect item.
  • Your order arrived damaged during shipping.
  • A product is missing from your shipment.
  • The wrong quantity was shipped.

Refunds or replacements are issued at our discretion after reviewing the claim.

3. Reporting an Issue

To be eligible for a refund or replacement, you must contact us within 7 calendar days of receiving your order.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of:
    • The product received.
    • The shipping package.
    • Any visible damage.
    • The shipping label, if applicable.

Failure to provide sufficient information may delay or prevent the processing of your claim.

4. Damaged Shipments

If your package arrives visibly damaged:

  • Photograph the package before opening it, if possible.
  • Retain all packaging materials until your claim has been reviewed.
  • Contact us promptly.

We may require additional documentation before approving a replacement or refund.

5. Incorrect Items

If you receive an incorrect item, please contact us within 7 days of delivery.

Once the error has been confirmed, we will, at our discretion:

  • Ship the correct product at no additional cost;
  • Issue a full refund for the incorrect item; or
  • Provide another appropriate resolution.

If requested, the incorrect item must be returned before a replacement or refund is issued. We will provide return instructions where applicable.

6. Shipping Errors

Performance Pharma is not responsible for delays caused by:

  • Weather.
  • Carrier service interruptions.
  • Customs processing.
  • Incorrect shipping information provided by the customer.
  • Circumstances beyond our reasonable control.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

7. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it cannot be cancelled and is subject to this Return & Refund Policy.

8. Contact Us

If you believe you are eligible for a replacement or refund under this policy, please contact us:

Performance Pharma
Email: [email protected]
Website: https://performancepharma.ca

Please include your order number and any supporting documentation to help us resolve your request as quickly as possible.