Privacy Policy for Performance Pharma

Effective Date: May 16, 2026

Privacy Policy

Welcome to Performance Pharma ("Performance Pharma," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website, place an order, or communicate with us.

1. About Performance Pharma

Performance Pharma is a Canadian supplier of research-use peptides and laboratory products intended for scientific research purposes only. Our products are not intended for human or veterinary use.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

2. What Personal Information We Collect

Depending on how you interact with our website, we may collect:

Information You Provide

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Company or institution (if applicable)
  • Order details
  • Customer support communications

Payment Information

Payments are processed through secure third-party payment providers.
Performance Pharma does not store your complete credit card or debit card information.

Automatically Collected Information

When you visit our website we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Website usage data
  • Referral URLs
  • Pages viewed
  • Time spent on pages
  • Cookies and similar technologies

3. Why We Collect Personal Information

We collect personal information only for purposes that a reasonable person would consider appropriate, including:

  • Processing and fulfilling orders
  • Shipping products
  • Providing customer support
  • Responding to inquiries
  • Preventing fraud
  • Verifying transactions
  • Improving our website
  • Maintaining business records
  • Meeting legal and regulatory obligations
  • Sending marketing communications where permitted or where consent has been obtained

4. Consent

By providing your personal information, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.

Where required by law, we will obtain express consent before:

  • Sending promotional emails
  • Collecting sensitive information
  • Using personal information for new purposes

You may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember user preferences
  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience
  • Detect fraudulent activity

You can disable cookies through your browser settings, although some website functionality may no longer operate correctly.

6. How We Use Your Information

We may use personal information to:

  • Process purchases
  • Deliver products
  • Verify identity
  • Communicate regarding orders
  • Provide customer support
  • Improve our products and services
  • Analyze website performance
  • Detect fraudulent or unauthorized activity
  • Comply with applicable laws

We do not sell your personal information.

7. Disclosure of Personal Information

We may disclose personal information to trusted third parties that assist in operating our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Cloud storage providers
  • Analytics providers
  • Professional advisors
  • Government authorities where required by law

These third parties are only permitted to use your information for the services they provide to us.

8. International Data Transfers

Some service providers may store or process information outside Canada.

Where this occurs, personal information may become subject to the laws of the jurisdiction in which it is processed.

We take reasonable contractual and technical measures to ensure your information remains protected.

9. Data Security

Performance Pharma maintains reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access
  • Loss
  • Theft
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

10. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with tax and accounting requirements
  • Resolve disputes
  • Enforce our agreements
  • Meet legal obligations

When information is no longer required, it is securely deleted or anonymized.

11. Your Rights

Subject to applicable law, you may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Withdrawal of consent
  • Information about how your data has been used
  • Information regarding organizations with whom your information has been shared where required by law

Requests will be responded to within the time required under applicable legislation.

12. Marketing Communications

If you subscribe to our mailing list, we may send:

  • Product updates
  • Company news
  • Educational content
  • Promotions

You may unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

13. Children's Privacy

Our website is intended for adults involved in scientific research.

We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If we become aware that such information has been collected, we will promptly delete it.

14. Accuracy of Personal Information

We make reasonable efforts to ensure that personal information is accurate, complete, and up to date.

Customers are encouraged to notify us of any changes to their information.

15. Safeguards

Access to personal information is limited to employees and authorized service providers who require it for legitimate business purposes.

We regularly review our security practices to help maintain the confidentiality and integrity of personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website after changes have been posted constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Performance Pharma
Email: [email protected]
Website: https://performancepharma.ca

18. Requests for Access or Complaints

If you believe your privacy rights have not been respected, you may contact our Privacy Officer using the information above.

If your concerns are not resolved, you may have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

PIPEDA Compliance Statement

Performance Pharma is committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) by:

  • Being accountable for personal information under our control.
  • Identifying the purposes for collecting personal information.
  • Obtaining meaningful consent where required.
  • Limiting collection to what is necessary.
  • Limiting use, disclosure, and retention.
  • Keeping personal information accurate.
  • Protecting personal information with appropriate safeguards.
  • Making our privacy practices readily available.
  • Providing individuals with access to their personal information.
  • Responding to privacy inquiries and complaints in a timely manner.

 Research Use Compliance Reviews

Because our products are sold exclusively for legitimate scientific research purposes, we may, where reasonably necessary, review information associated with an order to verify compliance with our Research Use Only policies and our Terms and Conditions.

Such reviews are conducted only for legitimate business purposes, including:

  • verifying that products are being purchased for their intended research use;
  • preventing fraud, unauthorized transactions, or misuse of our services;
  • protecting the security and integrity of our business;
  • complying with applicable legal and regulatory obligations; and
  • enforcing our contractual rights and policies.

Our review process is designed to be proportionate and limited. We do not engage in continuous monitoring of customers, nor do we collect, use, or retain personal information for compliance purposes beyond what is reasonably necessary to achieve the purposes identified above.

Depending on the circumstances, a compliance review may involve information that you have provided to us or that is generated through your interaction with our website, including:

  • account information;
  • billing and shipping information;
  • products ordered and quantities purchased;
  • transaction history with our business;
  • communications relating to your order; and
  • technical information reasonably necessary to help identify fraudulent or unauthorized activity.

Where clarification is reasonably required, we may contact you before processing an order. If we reasonably determine that an order appears inconsistent with our Research Use Only policies, presents a significant fraud or security risk, or would expose our business to legal or regulatory liability, we may decline, suspend, cancel, limit, or refund the order as permitted by our Terms and Conditions and applicable law.

Personal information collected or reviewed for these purposes is used only for the purposes for which it was collected, is retained only as long as reasonably necessary or as required by law, and is protected by appropriate administrative, technical, and physical safeguards consistent with applicable Canadian privacy legislation.